Ticket Refund Policy

This Refund Policy applies to all ticket purchases for Incendia and Fire in the Sky Event Production events.

All ticket types are governed by the General Admission (GA) policy below, except for Table Service purchases, which are governed separately.

By purchasing a ticket, you agree to the terms outlined in this Refund Policy.

ALL TICKETS (EXCLUDING TABLE SERVICE)

This section applies to all ticket types, including but not limited to:

  • General Admission (GA)

  • VIP (non-table)

  • Early Entry

  • Backstage or premium access

  • Add-ons bundled with admission

No Refunds

All ticket sales are final and non-refundable, except in the event of an official event cancellation as defined below.

No refunds will be issued for:

  • Failure to attend the event

  • Scheduling conflicts

  • Travel issues or delays

  • Illness, injury, or personal emergencies

  • Artist lineup or schedule changes

  • Weather conditions that do not result in event cancellation

Rain or Shine

All events are held rain or shine. Weather conditions, including rain, wind, heat, or other natural elements, do not constitute grounds for a refund unless the event is officially cancelled due to safety concerns or by directive of a governing authority.

Event Cancellation (All Tickets Except Table Service)

Refunds will be issued only if the event is officially cancelled. An event may be cancelled due to, but not limited to:

  • Severe or unsafe weather conditions

  • Orders or directives from local, state, or federal authorities

  • Fire marshal, law enforcement, or permitting authority actions

  • Safety or security concerns beyond our reasonable control

If an event is cancelled prior to doors opening, eligible refunds will be issued to the original method of payment within thirty (30) days of the scheduled event date, excluding any non-refundable service or processing fees charged by the ticketing platform.

Cancellation During an Event (Partial Refunds)

If an event is cancelled after it has begun, refunds for applicable ticket types will be issued on a pro-rata basis determined by the percentage of scheduled event time remaining at the time the cancellation is officially announced.

Scheduled event time is defined as the period between the publicly advertised event start time and end time, excluding early entry, pre-event access, after-parties, or ancillary programming.

Refund Calculation:

Refund Percentage = (Remaining Scheduled Event Time ÷ Total Scheduled Event Time)

Refunds for mid-event cancellations will be processed within thirty (30) days of the event date.

TABLE SERVICE (VIP TABLES, BOTTLE SERVICE, CABANAS)

No Refunds

All table service purchases are final and non-refundable, except in the event of a full event cancellation as defined below.

No refunds will be issued for table service purchases due to:

  • Failure to attend

  • Late arrival or early departure

  • Scheduling conflicts

  • Travel issues or delays

  • Illness, injury, or personal emergencies

  • Artist lineup or schedule changes

  • Weather conditions that do not result in full event cancellation

Rain or Shine

Table service reservations are sold on a rain-or-shine basis. Weather conditions do not constitute grounds for a refund unless the entire event is officially cancelled due to safety concerns or by directive of a governing authority.

Event Cancellation (Table Service)

Refunds for table service purchases will be issued only if the event is officially cancelled in its entirety and not rescheduled.

If the event is cancelled prior to doors opening, eligible refunds will apply only to the base table service purchase amount, excluding any non-refundable service fees, processing fees, gratuity, or minimum spend commitments.

Approved refunds will be issued to the original method of payment within thirty (30) days of the scheduled event date, subject to ticketing platform and financial institution processing timelines.

No Partial Refunds (Table Service)

Once the event has begun, no partial refunds will be issued for table service purchases for any reason, including but not limited to:

  • Event interruption

  • Early closure

  • Shortened programming

  • Temporary evacuations or pauses

Table service reservations are capacity-limited, exclusive accommodations that cannot be resold once the event has commenced.

Minimum Spend

Where applicable, any minimum spend requirement associated with a table service reservation is due in full regardless of attendance or consumption. Unused minimum spend is non-refundable and does not carry over.

REFUND PROCESS & DISPUTES (APPLIES TO ALL PURCHASES)

Refund Method

All approved refunds will be issued to the original method of payment used at the time of purchase. Processing timelines may vary based on the ticketing platform and financial institution.

Chargebacks and Disputes

Initiating a chargeback or payment dispute does not entitle a purchaser to a refund outside the terms of this policy. We reserve the right to submit this Refund Policy, event schedules, cancellation notices, entry records, and operational documentation to financial institutions and payment processors to contest disputed charges.

Agreement to Policy

By purchasing any ticket or table service reservation, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.

For questions regarding this policy, please contact info@experienceincendia.com.